Sixty-one partners across four categories. Every one of them is certified against something specific, reassessed annually, and can be found in the directory with the engagements they have actually delivered.
Four of the sixty-one, and the four whose work is most visible inside the product. Each of these relationships has a named owner on both sides and a shared backlog rather than an account manager.
Infrastructure
Meridian runs the infrastructure underneath every CEDX region. Regional isolation, encryption key custody and the hardware security modules that hold customer-managed keys are all operated jointly, under a shared incident process rather than two separate ones.
Warehouse
The warehouse most of our customers analyse in. The connector is maintained by both companies against a shared test suite, which is why schema changes on either side stop being an incident and become a release note.
Payments
Payment processing behind Ledger, Store and the billing engine. Certified against our settlement and reconciliation test pack every release, so a payment that leaves Arclight and a posting that lands in Ledger are the same event rather than two that have to be matched.
Implementation
Our largest implementation partner, with 140 certified consultants. Solvent leads roughly a third of European implementations outright and works alongside our own delivery team on the rest.
A partner belongs to exactly one category. Firms that do two things hold two agreements, because the obligations and the failure modes are not the same.
Companies whose systems our customers keep. The connector is jointly maintained, tested against both products every release, and supported by whichever party the customer raises the ticket with.
Consultancies that deliver the platform under their own name. They are certified per product line, and their engagements are subject to the same design review as our own.
Firms that run the estate for a customer after go-live, usually in a market or a language where we have no operations team of our own.
Advisers and firms who introduce us and then step back. Deliberately simple: one agreement, a fixed fee, no obligation to certify anyone.
Tier is earned from delivered work and maintained certification, not from a commitment to a number. It is reassessed every year and partners do move down.
The obligations run in both directions and they are written into the agreement. Partners maintain their certifications, use the delivery method rather than their own, and let us survey their customers directly at the end of every engagement.
In return we do not compete with a partner on an engagement they registered, we do not sell services into an account a partner is delivering, and we publish the survey results to the partner whether they are good or not.
Two firms have been removed from the programme in the past three years, both after the same failure: engagements sold on a platform capability that did not exist and was never going to.
From application to a signed agreement is typically four to six months, most of which is the co-delivered engagement. There is no way to shorten that part and we would not recommend one.
The application asks which markets you work in, which of our products you intend to deliver, and which customers you have taken through a comparable platform change. We reply within ten working days either way.
Two of your consultants complete the administration track and pass the assessment. The seats are free; the time is yours. Nothing else happens until this is done, because everything after it depends on the vocabulary.
Your first engagement is co-delivered with our own team, with our lead engineer accountable for the outcome and yours accountable for the work. It is the only reliable way to find out whether the partnership functions.
The partner agreement is a fixed document rather than a negotiation; the commercial schedule attached to it is not. Once it is signed you appear in the directory and can register opportunities.
Certification lapses if it is not maintained, and tier is reassessed each year against completed engagements and customer feedback we collect ourselves. Partners move down as well as up.
The programme is a poor fit for firms looking to resell licences without delivering, and for firms whose consultants are staffed on a utilisation target that will not accommodate a four-day certification. It is a good fit for firms that already deliver enterprise change in a regulated market and want a platform they can hold to a documented standard.
Applications go to partners@cedxsystems.com and are answered within ten working days.
Tell us which market you work in and which product line you intend to deliver. If the fit is wrong we will say so in the first conversation rather than the fifth.
One hundred and seven business applications, one identity layer, one audit trail. Buy what you need; the rest is waiting when you do.
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