Open tickets8%
201
active queue
Unassigned4
51
needs claim
SLA at risk3
112
breach ≥ 55%
Median wait12m
5.0h
open queue wait
CSAT1.2pp
78%
solved surveyed
Dup groupscluster
27
auto-grouped
Created vs solved
Platform Care · weekly
CreatedSolved
W3 IdP cert rotation windowW5 Chat hours extendedW8 API rate limit changeW10 VIP policy 24×7 live
Open by priority
201 tickets
60
Urgent
55
High
37
Normal
49
Low
Highest breach risk
Triage engine
| Ticket | Subject | Risk |
|---|---|---|
| T-1042 | SSO login loop after IdP rotate | 95% |
| T-1043 | SSO login fails for finance users | 95% |
| T-1055 | Dashboard widgets blank after deploy | 95% |
| T-1056 | Blank widgets on analytics home | 95% |
| T-1201 | Sla exception intermittent | 95% |
| T-1208 | Report timeout for admin users | 95% |
| T-1233 | Api rate limit production only | 95% |
Hottest open tickets
priority · wait
| Ticket | Subject | Pri | Wait | Assignee |
|---|---|---|---|---|
| T-1241 | Dashboard widgets blank bulk operation | Urgent | 19.6h | Priya |
| T-1204 | Notification mute in EU region | Urgent | 18.2h | Priya |
| T-1353 | Csv import fails bulk operation | Urgent | 18.2h | Sam |
| T-1495 | Notification mute on mobile | Urgent | 18.2h | Amira |
| T-1201 | Sla exception intermittent | Urgent | 17.5h | Noah |
| T-1334 | Sla exception on mobile | Urgent | 17.5h | Priya |
| T-1450 | Notification mute staging ok | Urgent | 16.9h | Noah |
| T-1502 | Webhook signature in EU region | Urgent | 15.2h | Sam |
SLA health
open queue attainment
30%
within SLA
Open201
Breached140
At risk ≥55%112
Unassigned51
Deflection & AI
assistant resolution economics · tenant rates
34%
AI-handled
AI resolution rate61%
Est. cost / AI resolution$0.99
Cost / human ticket$6.40
Assistant resolves at $0.99 vs $6.40 human — 85% lower per outcome.
Assistant-handledHuman-handled
Root-caused alerts
symptom → cause → fix
Do this next
scored from triage · breach × VIP
#1173
Rescue T-1042
Queue wait 3.2h vs FRT goal 1h
95% breach risk
#2173
Rescue T-1043
Queue wait 2.1h vs FRT goal 1h
95% breach risk
#3133
Rescue T-1055
Queue wait 6.0h vs FRT goal 2h
95% breach risk
#4133
Rescue T-1056
Queue wait 19.0h vs FRT goal 2h
95% breach risk