Avg score1.4
58.2
0–100 composite
Active users3.2%
24.6K
score ≥ 40
Sessions / day5.0%
41.2K
product surface
Campaign convert0.3pp
4.8%
all channels
At risk210
3.8K
band + signals
Stickiness0.8pp
42.1%
WAU / MAU
Score & sessions
Harbor · weekly
Avg scoreSessions (k)
Jul 22 Onboarding rewriteAug 5 Win-back canvas liveAug 19 Score model v2Sep 2 Push re-permissionSep 16 Ingest lag 18m
Users by engagement band
workspace scale
3,420
Champion
6,840
Engaged
7,920
Passive
3,960
At risk
2,460
Dormant
High-LTV at risk
need play
| User | Score | LTV |
|---|---|---|
| Zion Silva | 7 | 16K |
| Fin Cohen | 27 | 15K |
| Uma Okada | 29 | 14K |
| Remy Yamamoto | 35 | 14K |
| Wren Diaz | 12 | 13K |
| Uma Nguyen | 23 | 13K |
| Wren Rossi | 39 | 13K |
Top campaigns by engagement score
42 in catalog
| Campaign | Ch | Open | Conv | Eng |
|---|---|---|---|---|
| In-app empty-state tips | In-app | 81% | 11.2% | 64 |
| SMS payment recovery | SMS | 72% | 9.5% | 55 |
| Seat expand | 63% | 11.6% | 55 | |
| Feature tip · boards | In-app | 68.2% | 9.1% | 53 |
| CS enterprise check-in | 54.2% | 12.4% | 51 | |
| Silent 21d final | 59% | 10.5% | 51 | |
| Team invite remind | 59% | 3.8% | 39 | |
| Quarterly review | 40% | 6.9% | 38 |
Ask anything
plain-language analytics · demo agent
Scripted answers from score, session, campaign and churn seeds — deterministic demo, not a live model.
Watched metrics
monitoring digest · investigated changes
- Silent 14d cohort+48 usersthis weekcause · Trial day-5 inactivity spilling into the win-back window→ Boost the trial day-3/5 drip and watch signal sig-05 for 7 daysChurn signals
- Win-back convert+0.6ppsince Sep 9cause · Win-back canvas v2 subject-line variant B→ Promote variant B to 100% and clone it onto Dormant 30dCampaigns
- Avg score−2.1 ptssince Sep 16cause · Ingest lag 18m skewing the recency component→ Re-baseline after lag clears; pause score-cliff alerts 24hScore explorer
- Push reach−18 users/wksince Sep 2cause · Permission revocations following the re-permission ask→ Route revoked users into the email re-permission seriesCampaigns
- Champion share+0.8pptrailing 30dcause · Boards feature tip lifting depth in Passive workspaces→ Extend the tip to all Passive-band new workspacesUser ledger
Engagement health
prev 81
84
health
Silent 14d620
Score cliff410
Fatigue flags3
Channel fails1
Demo users
320
Demo avg score
52.3
Demo champion %
12.8%
Demo at risk + dormant
86
Diagnosed alerts
symptom → cause → fix
Do this next
~3.0K impact units in queue
| Kind | Action | Impact | Eff | Pri |
|---|---|---|---|---|
| Decay | Slow Passive decay before W3 cliff Passive half-life 6.2w · raise in-app nudge 15pp | +920 | S | 71.8 |
| Reactivate | Fund in-app empty-state tip playbook ROI 6.4× · 432 recovered · low cost | +780 | S | 64 |
| Churn | Clear Silent 14d Free queue 620 users · win-back email play | +620 | S | 45.9 |
| Campaign | Pause fatigued digest on Passive Open <8% · 3+ msgs/7d · 880 users | +410 | S | 32.8 |